Service and Repair
We service and repair all makes and models of heat pump, including ones we didn't install.
Premium Heat Pump Clean $139
Our Premium Service goes well beyond cleaning the filters. We service the coils, the part of the system that does the heating and cooling.
The filters are the first line of defence, and owners should clean them at least every three months. The coils sit behind them. When they become blocked with dust and dirt, the heat pump uses more power, works harder and has a shorter lifespan.
A trained service technician will thoroughly clean the coils and other components, check that your heat pump is performing at its best, and identify any faults or maintenance required, such as damaged pipe lagging.
Regular servicing keeps your system efficient, helps prevent unexpected breakdowns, and supports your manufacturer's warranty.
We service all makes and models, including units we didn't install.
This service is for heat pumps previously serviced by Heat Geek within the last two years, or units less than two years old. If your unit hasn't been serviced in the last two years, our Deep Clean is the right starting point.
Allow approximately 60 minutes.
The filters are the first line of defence, and owners should clean them at least every three months. The coils sit behind them. When they become blocked with dust and dirt, the heat pump uses more power, works harder and has a shorter lifespan.
A trained service technician will thoroughly clean the coils and other components, check that your heat pump is performing at its best, and identify any faults or maintenance required, such as damaged pipe lagging.
Regular servicing keeps your system efficient, helps prevent unexpected breakdowns, and supports your manufacturer's warranty.
We service all makes and models, including units we didn't install.
This service is for heat pumps previously serviced by Heat Geek within the last two years, or units less than two years old. If your unit hasn't been serviced in the last two years, our Deep Clean is the right starting point.
Allow approximately 60 minutes.
Heat Pump Deep Clean Service $189
A trained Heat Geek service technician carries out a thorough clean of the whole system. We flush the coils and fan drum, removing the build-up that a standard clean can't reach.
The service also covers the outdoor unit. Blocked drains and dirt on the fan blades are common, so we check and clear both. Heavy build-up like this reduces airflow, increases running costs and can lead to breakdowns.
We will also identify any technical issues or maintenance needed, such as damaged pipe lagging, and talk you through what we find.
This service is for heat pumps that haven't been serviced in the last two years. After a Deep Clean, you can move to our Premium Service at $139 for ongoing maintenance.
Allow approximately 60 minutes.
The service also covers the outdoor unit. Blocked drains and dirt on the fan blades are common, so we check and clear both. Heavy build-up like this reduces airflow, increases running costs and can lead to breakdowns.
We will also identify any technical issues or maintenance needed, such as damaged pipe lagging, and talk you through what we find.
This service is for heat pumps that haven't been serviced in the last two years. After a Deep Clean, you can move to our Premium Service at $139 for ongoing maintenance.
Allow approximately 60 minutes.
Anti-Bacterial Service $199
Our Anti-Bacterial Service is a specialist clean for heat pumps affected by mould or bacterial growth. This usually builds up on the back of the coils and on the fan drum, where it often goes unseen.
A common sign is a musty or unpleasant smell when the unit runs. You can also check by looking through the vent at the fan drum, where visible build-up usually means treatment is needed. Left untreated, this growth can affect your indoor air quality and reduce the efficiency of the unit.
A trained Heat Geek technician will thoroughly clean and treat the affected components, including the coils and fan drum. The service also covers the outdoor unit, where blocked drains and dirt on the fan blades are common. We will also identify any technical issues or maintenance required, such as damaged pipe lagging, and talk you through what we find.
Allow approximately 90 minutes.
A common sign is a musty or unpleasant smell when the unit runs. You can also check by looking through the vent at the fan drum, where visible build-up usually means treatment is needed. Left untreated, this growth can affect your indoor air quality and reduce the efficiency of the unit.
A trained Heat Geek technician will thoroughly clean and treat the affected components, including the coils and fan drum. The service also covers the outdoor unit, where blocked drains and dirt on the fan blades are common. We will also identify any technical issues or maintenance required, such as damaged pipe lagging, and talk you through what we find.
Allow approximately 90 minutes.
Heat Pump stopped working? Service Call
Heat pump stopped working, or not performing the way it should? Call Heat Geek.
One of our technicians will visit and carry out a complete system check, including the circuit board, refrigerant levels and the condition of the compressor. Where we find a fault, we can source parts and carry out the repair.
We repair all makes and models, including Samsung, Mitsubishi, Fujitsu, Daikin and Panasonic.
While we're there, we'll also go through your heat pump's settings and recommend how to use it efficiently.
Allow approximately 60 minutes for the visit.
One of our technicians will visit and carry out a complete system check, including the circuit board, refrigerant levels and the condition of the compressor. Where we find a fault, we can source parts and carry out the repair.
We repair all makes and models, including Samsung, Mitsubishi, Fujitsu, Daikin and Panasonic.
While we're there, we'll also go through your heat pump's settings and recommend how to use it efficiently.
Allow approximately 60 minutes for the visit.
Why choose Heat Geek?
Experienced technicians
Our technicians are fully qualified heat pump installers and electricians, with over 35 years combined experience. All have completed third-party training and hold qualifications in the heat pump field.
Authorised dealer
We are Marlborough's only authorised Samsung dealer, and we're also authorised for Mitsubishi Electric and Mitsubishi Heavy Industries.
All makes and models
We service and repair every make and model of heat pump, including ones we didn't install.
Regular servicing
Without regular check-ups, components wear out, performance declines and unexpected breakdowns become more likely. Manufacturers recommend regular servicing, as does MBIE.
A healthier home
A neglected heat pump can harbour dust, mould, bacteria and even dead rodents, all of which affect your indoor air quality. A regular clean keeps the air your family breathes cleaner.
Commercial service and compliance
We service commercial units, including the Form 12A paperwork for your building's annual compliance.